Return Policy

Welcome to Matuwos. We want you to be satisfied with your purchase. Please review our return policy carefully before placing an order.

Returns

We accept returns for eligible items within 30 days of delivery.

To qualify for a return:

• Items must be unused, unworn, unwashed, and in original condition.

• All original tags must be attached.

• Items must be returned in the original packaging when possible.

• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Final sale or clearance items

• Gift cards

• Worn, washed, damaged, or altered items

• Items returned without original tags

Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, please return the original item (if eligible) and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will review the issue and provide an appropriate solution.

Refunds

Once your return is received and inspected, your refund will be processed to the original payment method.

Please note:

• Original shipping fees are non-refundable.

• Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

• Refund processing times may vary depending on your payment provider.

Late or Missing Refunds

If you have not received your refund yet, please check with your bank or payment provider first, as processing times can vary.

Return Address

Return instructions and the return address will be provided after your return request is approved.

Policy Updates

We reserve the right to update or modify this Return Policy at any time without prior notice.