Shipping Policy

Thank you for shopping with Matuwos. We are committed to delivering your orders in a reliable and timely manner across all states within the United States.

Order Processing

• Orders are processed within 1–3 business days.

• Orders are processed Monday through Friday, excluding holidays.

• Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

• Estimated delivery time is 23–25 business days after your order has been processed.

• Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other factors beyond our control.

Shipping Costs

• We offer free shipping on all orders within the United States.

• No minimum purchase is required for free shipping.

Shipping Locations

We currently ship to all U.S. states.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by customers.

Lost or Delayed Packages

If your package is delayed or lost during transit, please allow additional time for carrier updates. We will do our best to assist you in resolving shipping issues.

Order Tracking

Tracking information will be provided when available after your order has been shipped.

Damaged Packages

If your order arrives damaged, please keep all packaging materials and documentation related to the shipment for review.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.